OAKLEY.COM FAQ
GENERAL QUESTIONS
HOW DO I GET A JOB AT OAKLEY?
What we do is sacred to us. The passion we have for sports, technology, innovation, service and unconventional thinking unites us and enables us to do our best work. We surround ourselves with people who bring that same intensity and excitement to the work they do. In the Oakley family, we live and breathe our brand.
If you think you have what it takes, visit jobs.oakley.com and search for the career that best fits you.
WHERE ARE OAKLEY'S CORPORATE OFFICES?
Oakley's interplanetary headquarters is located in Foothill Ranch, California. For a full list of our corporate offices, please visit http://www.oakley.com/en/world-wide-offices.
OAKLEY PRODUCT AND MANUFACTURING
IS OAKLEY EYEWEAR MADE IN THE U.S.A?
All Oakley eyewear is designed and engineered in California and it has been that way since 1975. In addition to manufacturing at Oakley's interplanetary headquarters in Foothill Ranch, California, some eyewear components and finished products are also manufactured in facilities owned and operated by our parent company, Luxottica Group, or by select 3 supply partners around the world.
CAN OAKLEY EYEWEAR BE STAMPED WITH A MARKING OTHER THAN "MADE IN THE U.S.A.?"
Yes. In addition to manufacturing at Oakley's interplanetary headquarters in Foothill Ranch, Caifornia., some eyewear components and finished products are also manufactured in facilities owned and operated by our parent company, Luxottica Group, or by select supply partners around the world. Oakley eyewear purchased from Oakley authorized retailers is authentic Oakley product that meets our rigorous standards for quality and performance.
WHY HAS OAKLEY EXPANDED ITS OPTICAL MANUFACTURING OUTSIDE OF THE UNITED STATES?
All manufacturing facilities utilized in producing Oakley eyewear are efficient and consistently demonstrate their ability to produce the high quality products that customers have come to expect from Oakley. The process for selecting a manufacturing source is based in part on the competencies of the facility for the specific Oakley eyewear product.
HOW DOES OAKLEY ENSURE THAT EACH PRODUCT MEETS ITS HIGH STANDARD OF QUALITY?
When selecting a manufacturing location, we ensure the facility meets all of Oakley's rigorous and uncompromising standards that allow us to achieve the highest possible level of quality. We consistently monitor production and regularly test components to ensure products made in the facility continue to earn the right to bear the Oakley icon. If it's not good enough for the world's best, it's not good enough. That goes for each and every product we make, no matter where we make it.
COUNTERFEIT PRODUCT
WHAT DO I DO IF I FOUND A COUNTERFEIT WEBSITE OR DEALER?
We do not take kindly to people attempting to rip-off our company or loyal customers. If you come across a website or individual that is selling counterfeits, please file a report at http://www.oakley.com/report-fakes.
HOW CAN I TELL IF A WEBSITE IS SELLING COUNTERFEIT OAKLEY'S?
The only way to guarantee that the product you are purchasing is authentic Oakley is to purchase from Oakley.com, an Oakley Store or an authorized Oakley dealer. If a site seems questionable, here are some things to look out for:
- The "Contact Us" page is either blank or provides seemingly false information
- There are a large number of typographical errors
- The website states that the order will be shipping from overseas
- Customer reviews on the website do not seem legitimate
- Pictures may seem unprofessional or low quality
WHAT DO I DO IF I BOUGHT FAKE OR COUNTERFEIT OAKLEY'S?
- If you have purchased products that are not authentic Oakley products, please let us know by filing a report at http://www.oakley.com/report-fakes.
- Make a claim directly through your financial institution by calling the number on the back of your credit or debit card and notify them about being sold fraudulent product.
PRODUCT CARE AND MAINTENANCE
TIPS FOR HAVING MY SUNGLASSES LAST LONGER?
First, never lay your lenses down on any surface, as this will cause scratches. Second, sweat, sunscreen (especially sprayed), makeup and hairspray can ruin lens coatings and cause them to spot and peel if left on the lens for a period of time. Gently rinse your lens off with water to remove the residue.
HOW CAN I CLEAN MY LENSES?
Your lenses are bound to get dirty. Only use the Micro Bag received with your eyewear for lens cleaning and storage purposes. Avoid wiping your lenses with your shirt, as this will gradually scratch the topcoat of the lens. Wiping off a completely dry lens will eventually cause scratches, so make sure to rinse them under water first to remove surface dust and dry with your Micro Bag. Never use solvents, chemicals or third party cleaning kits as they can damage your lens. In order to get the best worry-free cleaning results, we recommend using our Oakley Lens Cleaning Kit. ).
WARRANTY CLAIM
WARRANTY POLICY
Warranty services (free of charge) apply to manufacturing defects occurred to products sold within 24 months from the date of purchase.
Warranty services free of charge do not apply:
a. To any deterioration due to normal wear and tear including all surfaces like lenses and all other exposed parts that are scratched or damaged due to normal use
b. If the defect claimed is due to abuse or misuse
c. To counterfeited products and products in respect of which the anti-counterfeiting code (or equivalent) has been removed, erased, defaced, altered or made illegible
HOW DO I MAKE A WARRANTY CLAIM?
In-Store Warranty and Repair
Oakley Authorized Dealer will pass your eyewear to Okaley warranty and repair services for select eyewear styles.
- The damaged or defective eyewear
- Valid proof of purchase a. Confirms the date of purchase for warranty coverage b. Confirms your purchased from an Oakley Authorized Dealer c. Unfortunately, without a valid form of proof of purchase the warranty is not valid. We may have other options for you, please visit your local Oakley Store for more details.
Items not purchased from China Hong Kong
If the Oakley eyewear is purchased from overseas, please register your product on Luxottica eCare service, and they will contact you by email. (Luxottica eCare Link: http://service.luxottica.net/getsupport/)
Prescription Eyewear
For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.
Customized Products
Since Oakley Custom products are made to your exact specifications, no return or exchanges can be made.
WHAT IS COVERED AND NOT COVERED UNDER WARRANTY?
Please visit the Oakley warranty page for the most up-to-date warranty policies.
CAN I PUT OTHER COMPANY'S LENSES IN AN OAKLEY FRAME?
The insertion and/or replacement of non-Oakley lenses into any Oakley eyewear will void the warranty.
MY LENSES ARE SCRATCHED, IS THAT COVERED UNDER WARRANTY?
Oakley does not warrant against any lens scratches. Alteration, misuse, or abuse of Oakley lenses will void your warranty.
REPLACEMENT LENSES, PARTS AND ACCESSORIES
CAN I ORDER NOSE PADS OR EAR SOCKS FOR MY OAKLEY'S?
Many Oakley eyewear models have accessory nose pad and ear sock kits available online for purchase. If you are unable to locate an accessory kit online or at an Oakley Store, please contact your nearest Oakley Customer Care Center
CAN YOU SEND ME REPLACEMENT PARTS FOR MY OAKLEY SUNGLASSES?
Please contact your nearest Oakley Customer Care Center and an Oakley Customer Care representative will be able to provide you with available options for purchase.
CAN I GET POLARIZED LENSES IN MY NON-POLARIZED SUNGLASSES?
Yes, Oakley polarized lenses fit the same as the non-polarized version.
CAN I PURCHASE A SINGLE REPLACEMENT LENS?
Lens replacements are only sold in pairs, a left lens and a right lens. We offer replacement lenses as a pair to ensure and maintain the superior optics of Oakley lens technology.
CAN I PURCHASE A FRAME SEPARATELY FROM MY LENSES?
Oakley frames are not sold separately.
